We hope the FAQ?s help to answer any questions you might have, but should you have any further queries, please do not hesitate to contact us at hello@felice-art-couture.com ? we?d love to hear from you!

Please be sure to read through our Terms & Conditions, which state our company policies.

How can I tell what size I am?

Please refer to our Size Chart for detailed information. You find this on each product page 'What size am I?'

What if I would like an item in a colour other than the ones on offer?

felice is all about offering you the very best, exceptionally personal service. Although most of our designs comes with different colour options, you might not find just the very one you are looking for. Don?t be shy just let us know and we can see if we can accommodate your special request.
All this comes at no extra charge, but please note that items made especially for you with colours chosen from the Colour Wishlist, or custom order requests, are non-returnable Please see our Returns Policy for information.

How do I pay?

You can pay by credit card or Pay Pal.We accept MasterCard & VISA.
Once you have ordered online, you will receive a payment confirmation email.

Are my personal details safe?

We are fully committed to protecting your privacy and attribute utmost importance to the security of your data. Our site uses secure server software, which ensures the information you provide is safely handled and secure.
For details on how your personal data is processed, please refer to our Privacy Policy and our Terms & Conditions.

Where do you deliver to, and what are your delivery times?

We deliver to a large range of destinations worldwide ? no mountain?s too high and no valley too low for us! We will always try and process your order as quickly as possible, but should there ever be an unforeseen delay, we will inform you about this straight away. Goods ship within 5 - 10 working days from ordering, unless otherwise stated in the product description. To find out the shipping time to your country please refer to our Delivery Times table.

For full details please refer to our Payment & Delivery page.

What are the shipping costs?

We offer free shipping worldwide.

What if I am out and miss the delivery?

Don?t worry, depending on the shipping service policies in your country they may either leave a note (for you to pick up the item at your local sorting office/depot) or notify you and arrange another drop-off time.

What if I whish to return or exchange an item?

We wouldn't want you to be anything less than 100% delighted with your purchase, so should you wish to return or exchange any items, then this is not a problem. Simply follow the instructions on the return slip.
Please note that we are unable to refund any postage charges.

How can I get in contact if I have any questions?

You can reach us via email at hello@felice-art-couture.com We will be sure to answer your questions as quickly as humanly possible. Please note that our office hours are within the European time zone.

Do you have a newsletter?

Yes! Be updated on our latest promotions and get sneak previews before the new collection comes out. Sign up by clicking ?newsletter? icon in the menu. You can easily unsubscribe from the felice newsletter at any time, should you wish to.

Do you offer gift vouchers?

Yes we do, and they make the perfect present - simply order it online via the ?gift voucher? icon in the menu, and you or the recipient will receive a felice gift voucher, beautifully printed with a pearl shimmer tied with satin ribbon.

Do you offer gift wrapping?

Upon request our items come beautifully gift wrapped, free of charge.